These general terms and conditions of sale govern the contractual relationship between Les Chats Gourmets Ltd., hereinafter referred to as "the Seller," and any individual or entity wishing to make a purchase through the website shop.leschatsgourmets.com, hereinafter referred to as "the Buyer." By making a purchase, the Buyer accepts these T&Cs without reservation.
1. Purpose
These T&Cs aim to define the terms of sale between the Seller and the Buyer, from the order process to services, including payment, delivery, and handling of potential returns.
2. Products
The products offered for sale are described and presented with the utmost precision. However, slight variations may exist between the actual products and the photos displayed due to print-on-demand processes or the Buyer's screen settings.
3. Orders
The Buyer can place an order online through our website. The order is validated once full payment is received and confirmed by the Seller. The Seller reserves the right to refuse any order for legitimate reasons, such as insufficient product availability or suspected fraud.
4. Prices
The prices displayed on the website are in [local currency] and include all applicable taxes unless otherwise stated. The Seller reserves the right to change prices at any time, but products will be invoiced based on the rates in effect at the time the order is confirmed.
5. Shipping Fees
Shipping fees are indicated when the order is validated and vary depending on the destination country, the chosen delivery method, and the specific characteristics of the product (print-on-demand). Some products benefit from optimized shipping fees for certain countries. We encourage the Buyer to use the filters on our site to find products with favorable shipping fees for their region.
6. Payment
Payment is required immediately upon ordering. Payments can be made by credit/debit card, PayPal, or any other secure payment method offered on the site. All transactions are encrypted and secured using SSL protocol.
7. Delivery
Delivery times depend on the type of product and the destination. For print-on-demand products, an additional production time of 2 to 5 business days may apply before shipment.
The Seller cannot be held responsible for delivery delays due to circumstances beyond their control, such as customs or force majeure events.
8. Right of Withdrawal and Returns
In accordance with applicable laws, the Buyer has 14 days from the receipt of the product to exercise their right of withdrawal, except for personalized or print-on-demand products, which are not eligible for return or exchange. To initiate a return, the Buyer must contact the Seller by email at boutique@leschatsgourmets.com and follow the provided instructions.
9. Warranty
Products are covered by the legal warranty of conformity and the warranty against hidden defects. In case of a defective or non-compliant product, the Buyer must inform the Seller as soon as possible to obtain an exchange or a refund.
10. Liability
The Seller shall not be held responsible for damages resulting from the use of the Internet, such as data loss, intrusion, viruses, service interruption, or other unintentional issues.
11. Data Protection
The Seller is committed to protecting the Buyer's personal data in accordance with the [Privacy Policy] and applicable data protection laws (GDPR, CCPA, etc.).
12. Intellectual Property
All elements of the Les Chats Gourmets website, including text, images, logos, and graphics, are protected by intellectual property rights. Any reproduction or use without authorization is strictly prohibited.
13. Governing Law and Disputes
These T&Cs are governed by Canadian law. In the event of a dispute, the parties agree to seek an amicable solution before resorting to the competent courts of Ontario.
14. Contact
For any questions or complaints, the Buyer can contact the Seller at:
