At Les Chats Gourmets, we are committed to providing reliable and transparent delivery options so that our customers can receive their orders with confidence. Please read our delivery policy carefully to understand our practices.
1. Order Processing Times
Most of our products are made to order. This means that each item is created specifically for you after your purchase, which may result in additional processing times. Here are the details regarding order processing:
- Production time: 2 to 5 business days, depending on the product.
- Shipping: Once your product is printed and ready, shipping times vary based on the chosen delivery method and destination.
2. Estimated Delivery Times
Delivery times may vary depending on your geographical location and the selected delivery service.
Please note that delays beyond our control (e.g., customs, weather issues, etc.) may extend these timeframes.
3. Shipping Fees
Shipping fees vary depending on the type of product, the destination, and the chosen shipping method. As many of our products are made to order, shipping fees may be more advantageous for certain countries:
- Optimized shipping fees for certain countries: We work with various printing and logistics partners around the world. Some of our products may benefit from reduced shipping fees, especially for customers in the United States. However, shipping fees to other countries, such as Canada or France, may be higher and sometimes exceed the product’s cost.
4. Use of Optimized Shipping Filters
To help our customers make informed purchases, we have implemented special filters on our online store. We encourage you to use the "Optimized shipping for [Country]" filter to find products with favorable shipping fees for your region. This feature allows you to better plan your purchases by selecting items with more affordable delivery options in your country.
5. Delivery Options
We offer several delivery options. Each product has its own specific options.
6. Order Tracking
Each order comes with a tracking number once it has been shipped. You will receive an email containing the tracking details so you can check the status of your order in real-time.
7. Taxes and Customs Fees
International orders may be subject to taxes and customs duties, which are the responsibility of the customer. These fees vary by country and are not included in the purchase price or shipping fees.
8. Questions and Support
If you have any questions regarding the delivery of your order, please feel free to contact us via our contact form on the website.
We hope this information helps you better understand our delivery practices and enjoy a pleasant shopping experience at Les Chats Gourmets.
