At Les Chats Gourmets, protecting your personal data is a priority. This privacy policy explains what information we collect, how it is used, and how you can exercise your rights over this data, in compliance with applicable laws such as the General Data Protection Regulation (GDPR) in Europe, the Canadian Personal Information Protection Act, and the California Consumer Privacy Act (CCPA) in the United States.
1. Information We Collect
When you visit our site or make a purchase, we collect several types of personal information:
- Information you provide: your name, address, email address, phone number, payment information, etc., when you place an order, subscribe to our newsletter, or interact with our customer service.
- Browsing information: IP address, browser type, pages visited, time spent on our site, etc.
- Cookies and similar technologies: used to improve your experience on our site and personalize advertisements.
2. How We Use Your Information
The information we collect is used for:
- Processing and shipping your orders.
- Providing customer service and handling your inquiries.
- Sending marketing communications (with your consent) about our products, services, and promotions.
- Improving our website and personalizing your user experience.
- Complying with legal and regulatory obligations.
3. Sharing Your Data
We share your personal data only in the following cases:
- Service providers: we work with third-party providers (e.g., payment platforms, delivery services) that help us process your orders. They have access to your information only to the extent necessary to provide these services.
- Legal compliance: we may disclose your information if required by law or to protect our rights, property, or safety.
- Advertising and analytics: with your consent, we share information with advertising platforms to personalize the ads you see.
4. Cookies
We use cookies and similar technologies to track activity on our site and store certain information. Cookies allow us to:
- Improve site functionality and personalize your user experience.
- Measure and analyze the performance of our advertising campaigns.
You can manage your cookie preferences by setting your browser to refuse cookies, or you can withdraw your consent at any time.
5. Your Rights
In accordance with GDPR, the Canadian Personal Information Protection Act, and CCPA, you have the following rights:
- Access: you have the right to request a copy of the information we hold about you.
- Rectification: you can request the correction of any inaccurate or incomplete information.
- Erasure: you can request the deletion of your personal data, subject to our legal obligations.
- Objection and restriction: you can object to or restrict the processing of your personal data.
- Data portability: you have the right to receive your data in a structured and commonly used format and to transmit it to another data controller.
To exercise these rights, please contact us at [your contact email address]. We will respond to your request within a reasonable timeframe, in accordance with applicable law.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against any loss, misuse, unauthorized access, disclosure, or alteration. However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.
8. International Data Transfers
By using our site, you agree that your personal data may be transferred to and stored in countries outside your country of residence, including countries that do not offer the same level of data protection as your home country (e.g., the United States or Canada). We ensure that appropriate security measures are in place to protect your data during these transfers.
9. Minors
Our site is not intended for children under 16 years old. If we learn that we have collected personal information from a minor without appropriate parental consent, we will take steps to delete that information.
10. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on this page. We encourage you to regularly review this policy to stay informed of any updates.
11. Contact
If you have any questions regarding this privacy policy or wish to exercise your rights, please contact us via our contact form.
