Customer Review Policy

At Les Chats Gourmets, we highly value our customers' opinions. Your feedback helps us improve the quality of our products and services while providing valuable information to future buyers. Here is how we manage and moderate customer reviews on our site.

1. Collecting Reviews

All customers who have made a purchase at Les Chats Gourmets can leave a product review through our integrated comment system. Reviews may cover various aspects such as product quality, delivery speed, or shopping experience.

2. Moderation of Reviews

To ensure transparency and relevance, we apply moderation before publishing comments. All submitted reviews are reviewed to ensure they meet the following criteria:

  • The content must not be offensive, insulting, or defamatory.
  • Reviews must focus exclusively on the product or shopping experience.
  • Reviews should not include promotional content, external links, or spam.

Les Chats Gourmets reserves the right to refuse or remove any review that does not meet these criteria, without prior notice.

3. Publishing Reviews

Reviews that meet our moderation criteria are published on the relevant product page within 48 hours. We commit to publishing both positive and negative reviews, as long as they adhere to our policy.

4. Authenticity of Reviews

All reviews published on our site come from customers who have genuinely purchased the products. We do not modify reviews for commercial or advertising purposes. However, we reserve the right to contact reviewers to clarify certain points or to resolve any issues they may have encountered.

5. Responding to Reviews

Les Chats Gourmets may respond to published reviews to thank customers for their feedback, provide additional information, or offer solutions in cases of dissatisfaction. If you have a question or complaint, you can also contact our customer service directly via our contact form.

6. Responsibility for Reviews

The reviews published on our site reflect only the opinions of users. Les Chats Gourmets is not responsible for the reviews left by customers or the consequences of using them.

7. Policy Changes

We reserve the right to modify this policy at any time. Any changes will be posted on this page, and customers are encouraged to regularly review this policy to stay informed of any updates.